May 01

Nobody likes change

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It is always the right time for change, and while everyone will say they want change, very few people will want to change. An eHealth project is not a success at go–live, although this is a very positive milestone, it has to also meet all business objectives and human objectives, which need to be defined early on in the project.




3 major things that change management will achieve for your eHealth project

  • Transform your project from a technology installation to an eHealth implementation which has the greater likelihood of achieving ROI.
  • Can transform your software application into an organizational change agent.
  • Change will inevitably happen; it can be good or bad, effective or ineffective. When change is managed it can exceed your expectations.

3 major lessons we have learned about change management in eHealth projects

  • Strong leadership and senior management commitment is critical. They need to be genuinely and visibly committed to the initiative – something they really believe in and this needs to continue through the life of the project and beyond.
  • eHealth projects are dependent on many users entering a lot of information into systems to achieve the business benefit which may not be visible to them. This can mean a lot of extra work, you need to communicate to the users “what’s in it for them” and it will need to be compelling.
  • Deliver tangible and visible benefits early to build trust and confidence of the users, business and stakeholders. The first project must be selected according to its ability to act as a stepping stone for further organisational and cultural changes.

Change Management has a negative image. It is often quoted that change management projects have a 70% failure rate. This can be misleading as it does not address the real issues that without a change management program your eHealth project has an even greater chance of failure.

You will need to be honest with yourself about you and your team’s capabilities. A recent Harvard Business review article stated that Only 8% of Leaders are Good at Both Strategy and Execution, and only 16% were good at either one. Caring about a project is not the only prerequisite to making it happen. Invest in change and get all of the help that you may need.


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